As one of the Bank’s key communications channels, IBRC constantly ensure their website is up to date and fully functioning. While content is updated internally by the Bank using a PTools CMS, the Bank partners with Continuum to ensure any website (or intranet) related issues or changes are resolved in a swift, efficient and cost effective manner.
While Continuum are always available by phone, IBRC use Continuum’s online support ticketing system to ensure resolution of any issue within pre-agreed set turnaround times. Different IBRC staff can log new issues online (uploading documents and screenshots if necessary), check resolution status of existing issues and easily reconcile past completed work. Where appropriate, the system also helps IBRC cost effectively manage future issues in–house as they can reference how historic issues were resolved should the matter arise again. Visit the site